Tuning Help & Support

Need help with your remote tune? Send us your vehicle info, current setup, tune file, logs, and order number so we can get you pointed in the right direction or just have a question!

Email Tuning Support

HP Tuners Flashing Info

Licensing Credits Are Required

Flashing a tune file with HP Tuners requires the proper licensing credits before the file can be written to the vehicle. Taking the time to follow the correct steps helps prevent delays, failed flashes, or unnecessary issues during the tuning process.

Credits can be applied two ways:

During your MPVI device purchase

Or when prompted during the flash process

Credits are typically a one-time purchase per vehicle. Additional modules, such as a TCM, may require separate licensing.

To check how many credits your vehicle requires, use the HP Tuners supported vehicle list or follow the prompt inside the HP Tuners software during flashing.

HP Tuners

Download VCM Suite Software

Before beginning the remote tuning process, you'll need the latest version of HP Tuners VCM Suite installed on your computer.

⬇ Download VCM Suite Latest BETA

Why use the BETA version?

The BETA release includes the newest features, bug fixes, and expanded vehicle support before they're available in the standard version.

We strongly recommend using the latest BETA to ensure maximum compatibility with newer GM platforms and the most up-to-date tuning features.

HP Tuners Vehicle Read Example
HP Tuners Step 1

Vehicle Read

Open VCM Editor and click the green Read arrow at the top center of the screen.

Can’t select the read button? Go to File > Close to close any open tune file first.

When prompted, always select Read Entire to make sure all modules are fully captured, including ECM, TCM, and any additional supported modules.

HP Tuners Vehicle Write Process
HP Tuners Step 2

Vehicle Write

Click "Open" and select your saved tune file. Once loaded, click the red "Write" arrow located at the top center of VCM Editor.

Before writing the tune, place the vehicle into Accessory Mode.
✓ Hold the Start/Stop button without pressing the brake pedal
✓ Continue holding until all dashboard lights illuminate
✕ Do NOT start the engine
✓ Leave the vehicle in Accessory Mode for the entire write process
⚠️ Interrupting the write process or starting the engine can corrupt the flash and may require recovery procedures. ⚠️ CAUTION: Place the vehicle battery on a maintainer if the battery's integrity is compromised!!!!
Apply HP Tuners Channel Configuration
HP Tuners Step 3

Apply Channel Configuration

Before collecting datalogs, you'll need to load the correct channel configuration into VCM Scanner. This ensures all of the necessary parameters are recorded for an accurate tune revision.

Step 1
Open VCM Scanner.
Step 2
Click the yellow folder with the gear icon Recent Channel Config.
Step 3
Select "Open Channel Config".
Step 4
Browse to the .xml channel configuration file provided with your tune package.
Step 5
Open the file and verify the channels have successfully loaded before beginning your datalog.
💡 Pro Tip: Using the supplied channel configuration ensures every required parameter is logged, reducing revision time and helping deliver the most accurate calibration possible.
HP Tuners MPVI Connection
HP Tuners Step 4

Connect to the Vehicle

Before recording datalogs or flashing a calibration, verify that your HP Tuners MPVI interface is properly connected and communicating with your vehicle.

🔑 Start the vehicle and allow it to idle normally.
🔌 Plug your MPVI device into the vehicle's OBD-II port.
💻 Connect the MPVI interface to your laptop using the supplied USB cable.
🚗 Open VCM Scanner and click the blue vehicle icon in the toolbar to establish communication.
💡 Tip: Once connected successfully, VCM Scanner will begin communicating with the vehicle and you'll be ready to datalog or verify live sensor data.
HP Tuners Start Recording
HP Tuners Step 5

Start Recording

Once your MPVI device is connected and communicating with the vehicle, you're ready to begin recording live data.

🔴 Click the red circle Record button located in the VCM Scanner toolbar.
VCM Scanner will immediately begin capturing live engine, transmission, and sensor data.
💡 Pro Tip: The space bar can be used to start and stop a datalog. When you stop the datalog, it will automatically save to your HP Tuners folder. However, it's usually easier to click "Save As" and save the file directly to your desktop so it's easy to find and upload.
HP Tuners Stop Recording & Save Log
HP Tuners Final Step

Stop Recording & Submit Your Log

After completing your drive, stop the recording and save your datalog so it can be reviewed for your next tune revision.

🟦 Click the blue square Stop button in VCM Scanner to end the recording.
💾 Save the datalog file to a location on your computer where it can be easily found.
📧 Email the saved log file to the tuning email address for review and revision.
📝 Name your file clearly using the format:
R32_Log1_(order number)
💡 Pro Tip: You can use the Space Bar to quickly start and stop a datalog in VCM Scanner. When the recording is stopped, HP Tuners will automatically save the file to its default folder. For easier access and faster uploads, we recommend selecting "Save As" and saving the datalog directly to your desktop.